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Orders and Contracts

  • When placing an order with Q CATERING SUPPLIES LTD, whether through our telesales department, mobile app, or any other means, it signifies the customer's intention to purchase products under the specified Terms and Conditions. The contract between the customer and the Company will be established upon the Company's acknowledgment of order acceptance or commencement of product delivery, whichever occurs first.​

  • Each Order shall be subject to a minimum value of £80.00.

  • The customer is responsible for ensuring that the terms of any order are complete and accurate.

  • The contract is subject to availability of stock and the company reserves the right to vary or alter the specification of products without notice unless otherwise agreed in writing with the customer.

  • Any images, descriptions or serving suggestions contained in the company's brochures or sales material or on the company's website are produced for the sole purpose of giving an approximate idea of the products. They shall not form part of the contract or have any contractual force.


  • All sales are strictly cash unless a duly signed credit application form has been approved by Q Catering Supplies Ltd, and notification received by the customer. Accounts are payable within the terms specified on the credit form.

  • Where payment by cheque is found to be unsatisfactory, Q Catering Supplies Ltd reserves the right to collect CASH only and review the credit facilities.

  • Without prejudice to any other rights which Q Catering Supplies Ltd may have the Company [Q Catering Supplies Ltd] may repossess, resell or trace any goods or the proceeds of sale in the buyers hands or the hands of any trustee in bankruptcy, liquidator or receiver at any time after the credit period has expired; for such purposes the Company’s agents may enter the premises of the buyer where the Company has reason to believe any such goods may be present.



  • All goods delivered are believed to be packaged and follow best industry practice in storage and distribution to comply with appropriate UK legislation relevant to the sale of Q Catering supplies will not accept any claim as to the quality, weight, or condition of the product unless notification is made within 24 hours of receiving the goods.

  • Goods should be checked at the time of delivery to ensure that they are precisely as ordered and are in an acceptable condition. Once accepted goods cannot be returned unless there is a manufacturer defect.

  • No goods from a previous delivery will be accepted for return without prior agreement confirmed by:

  • A note of authorisation on the invoice. Any unauthorised return may not be credited.

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